Chargeback Policy
Action Against Poverty (AAP) is committed to maintaining transparent and secure online donation and payment practices.
1. Donor Verification
To minimize fraudulent activity, AAP may verify:
- donor identity
- billing information
- transaction authenticity
- payment source validity
2. Chargeback Prevention
By making a donation or payment through our website, the donor confirms:
- they are the authorized account holder
- the transaction is legitimate
- the contribution is voluntary
3. Chargeback Disputes
If a chargeback is initiated, AAP reserves the right to provide transaction evidence to the payment processor or financial institution, including:
- transaction records
- IP logs
- communication history
- donation confirmation emails
- website activity logs
4. Fraudulent Chargebacks
Fraudulent or abusive chargeback claims may result in:
- suspension from future donations/programs
- reporting to financial/payment authorities
- legal action where applicable
5. Resolution Process
AAP encourages donors to contact us directly before initiating a chargeback so issues can be resolved efficiently and transparently.
6. Contact Information
For billing or transaction concerns:
Action Against Poverty (AAP)
Email: info@aap.org.pk
Website: AAP Pakistan
